Returns & Exchanges Policy

At CHIQUEL Canada, we want you to feel confident in your beauty journey; if you are not completely satisfied, you may return eligible hairpieces and accessories within 14 days of delivery. Please ensure all items remain in their original, unworn condition with tags attached to qualify for a refund or store credit.

1

Initiate Your Request

Contact our customer support team via email with your order number and reason for return to receive your Return Authorization (RA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all labels, hairnets, and documentation are included to avoid restocking fees.

3

Ship to CHIQUEL

Affix the provided shipping label or use a tracked courier service to send your package back to our Canadian distribution center.

4

Quality Inspection & Refund

Once our specialists verify the item's condition, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing